Terms & Conditions


1a. This Agreement is the only form of contract between Inoxland.bg and any Customer, terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions that describing below.

1b. Any Order is subject to acceptance by Inoxland.bg. Inoxland.bg is not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by Inoxland.bg does not in itself constitute acceptance by Inoxland.bg of the Order.

1c. Terms and conditions of this Agreement may vary from time to time by publishing new terms and conditions on the inoxland.bg website or catalogue.

2. Goods being Sold

2a. Descriptions and specifications for the Goods are set out on the Inoxland.bg website at the time of the Order.

2b. Goods ordered in a specific color, pattern or design are sold subject to stock availability and Inoxland.bg may substitute the Goods with newer items or items of comparable or better quality, alternative color, pattern or design with the Customer’s approval.

2c. If any Goods are unavailable or out of stock then Inoxland.bg may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, Inoxland.bg may vary the Order with the Customer’s approval.

3. Terms of Payment and Payment Methods

3a. The Goods shall be payable at the prices listed on the Inoxland.bg website at the time of the Order or the Inoxland.bg catalogue from which the Order is placed provided the catalogue is current. Inoxland.bg reserves the right to update prices on the Inoxland.bg website or in future Inoxland.bg catalogues from time to time. Occasionally, prices advertised on the Inoxland.bg website may differ from prices advertised in the Inoxland.bg catalogue and Inoxland.bg is under no obligation to honor the price in the website if the Order is placed through the catalogue. A delivery and/or insurance charge may be payable in addition to the price of the Goods. All prices are quoted in BGN Bulgarian Lev.

3b. The prices of the goods quoted in the Inoxland.bg website include 20 % Value Added Tax (“VAT”). Any such VAT shall be charged in accordance with the relevant regulations in force at the time of the Order.

3c. Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case Inoxland.bg shall be under no obligation to honor the incorrect price or Order.

3d. Payment for Goods and Delivery may be made by any of the options listed on the Inoxland.bg website or catalogue. Cheques and cash usually require a minimum of 6 working days to clear and the Customer account, order or quote number MUST be referenced with payment. Inoxland.bg reserves the right to withhold or refuse further shipments of Goods until all overdue accounts are settled. 

4. Delivery

4a. Full delivery prices and options are listed on the Inoxland.bg website or catalogue and subject to change from time to time.

4b. Offshore/Remote deliveries will usually be dispatched as soon as possible however the actual delivery time cannot be guaranteed and will vary depending on the delivery location.

4c. Inoxland.bg will use reasonable endeavors to meet delivery estimates in all cases however Inoxland.bg cannot be held liable for any loss or damage due to delay in delivery.

4d. Risk in the Goods transfers to the Customer at the time of delivery but title will not pass until payment has been made in full for the Goods in question.

4e. Goods delivered are used, stored and installed at the Customer’s own risk and Inoxland.bg will not be liable for any damage, loss or disruption caused by the same. Where installation/disconnection services have been ordered by the Customer, further charges, terms and conditions may apply as communicated by Inoxland.bg to the Customer before delivery.

4f. All large machinery, refrigeration and flat packed Goods are delivered to the front door of ground floor locations only. The delivery person/driver may at his/her discretion assist with delivering the Goods to a location within the premises nominated by the Customer, at the Customer’s sole risk.

5. Warranty and Return Policy

5a. Goods sold in Bulgaria may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Certain Goods cannot be returned for hygiene reasons. The carriage cost of returns may be refunded in whole or in part to the Customer at Inoxland.bg discretion.

5b. Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Inoxland.bg discretion. Parts and labor under this warranty are guaranteed in Bulgaria only.

5c. Some goods that are damaged due to delivery must be reported to Inoxland.bg within 24 hours. Large Goods such as refrigerators must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing from delivery must be reported to Inoxland.bg in writing within 7 days from delivery.

5d. Warranties do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plug and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to Inoxland.bg within 24 hours to qualify for replacement, repair or refund at Inoxland.bg discretion. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Certain Goods may be disposed of in accordance with Inoxland.bg safety instructions for replacement, exchange or refund with Inoxland.bg prior approval. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. Inoxland.bg may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Inoxland.bg prior approval.

6. Termination

6a. Inoxland.bg reserves the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with Clause 3 of this Agreement.

6b. Inoxlan.bg reserves the right to cancel any Order and/or terminate this Agreement if the Customer cannot pay its debts or becomes bankrupt or has a winding-up order made or appoints an Administrator, Liquidator, Receiver or similar is appointed over the whole or a substantial part of the assets and undertaking of the Customer.

6c. Inoxland.bg reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affected by reasons out of Inoxland.bg reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.

7. Limitation of Liability

7a. The Customer agrees that Inoxland.bg will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighboring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Inoxland.bg will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude Inoxland.bg statutory liability for injury or death.

7b. Goods sold are not insured for delivery unless otherwise confirmed by Inoxland.bg.

8. Intellectual Property Rights and Confidentiality

8a. Goods sold or supplied by Inoxland.bg may be subject to copyright (whether owned by Inoxland.bg or a third party) and the Customer covenants not to breach, infringe or prejudice any intellectual property and copyright associated with the Goods without approval. The Customer agrees to indemnify and hold Inoxland.bg harmless for any breach of said covenant.

8b. The Customer’s data protection and privacy rights under this Agreement are set out in Inoxland.bg privacy policy.